Information

Delivery Information

  • We have a standard 2-3 day turnaround for orders, if you require your order for a specific date please get in touch before ordering.  You can also add the delivery date you require in the Delivery Date Required box when ordering your products.

  • We deliver Tuesday-Fridays before 1pm, if you require a Saturday delivery please get in touch before ordering. As all deliveries are made fresh and delivered before 1pm on your selected date, we advise for you to be available for the delivery of the package and we cannot be held responsible if the delivery is missed. If your order is a gift and is being delivered to an alternative address, please make sure they are aware of the scheduled delivery as we cannot be held responsible if the delivery is missed. 

  • We strive to make sure all our products are packaged to ensure they arrive in excellent condition but please bare in mind the items are all delicate and break easily, in some rare cases the courier does not handle the package with care and items arrive in bad condition if this does happen please get in touch with us via the contact page or by email contact@nakedbakery.co.uk

  • Celebration cakes cannot be delivered UK wide, these cakes can only be delivered throughout central Scotland or collected in person.  We do however deliver wedding cakes throughout the UK, please get in touch if you require further information.

  • Delivery costs are priced on the weight of your order, this is the cost we are charged by the courier company to send your order next day delivery before 1pm.  We use this delivery option as your order is made fresh before dispatch and this means you receive your order in the freshest possible condition.

  • We email to confirm the date your order will be dispatched we also email confirmation and dispatch details including tracking numbers when you order when placed and sent.  Please check your junk mail if you do not receive these emails.

Ingredient Information

  • Not all of our products can be made gluten-free.  Products that can be made gluten-free have the option to select when ordering.

  • As we use all kinds of nuts in our products and the same equipment is used for these and products containing no nuts, we can only guarantee that our products may contain traces of nuts.  If you do have a nut allergy please let us know when ordering in the additional information section as we will make sure everything is cleaned throughly and no nuts are in the area before making your order.

  • Other allergies: We can usually make products free from soya, gluten and nuts, please get in touch before ordering.

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©2019 Naked Bakery